Order Cancellation

You have the right to cancel an order up to 5 minutes from placing the order on our website.

While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.

An order may be subsequently cancelled by a shop after you have received a confirmation that it has been sent to the shop. www.deliverist.sa and our partner shops reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

Refund Policy

www.deliverist.sa takes customer satisfaction very seriously. In the case of problems with your food order, please contact www.deliverist.sa through [email protected] or call us on our hotline number and we will assist you. Inappropriate cases, if you have already been billed by www.deliverist.sa, Deliverist will issue full or partial refunds. In the following circumstances: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.

Payment Methods

1. Customer can choose between different payment methods provided on the platforms, which are currently the following: Cash on Delivery, local debit cards, Apple Pay (now in KSA), Visa Checkout and credit cards.
2. Deliverist reserves the right to provide other payment methods or to no longer offer specific payment methods.
3. Customer bindingly chooses the payment method when placing the particular order, provided that the customer selects an online payment method, the payment will be processed by an external online payment provider cooperating with Deliverist.
4. Card data will be stored for future orders by the external online payment providers, on the condition that the customer has given consent to the storage and future usage.
5. Customer is obliged to ensure sufficient coverage of the respective account or, when using a credit card, to use the credit card only within the card transaction limit. The customer has to refrain from causing unauthorized debit chargebacks.

Price and Payment

Once your order has been accepted, this represents an agreement between you, the customer and the shop. The shop has sole responsibility for this order. Cash payments are made directly to the shop upon delivery to fulfil the order. If you have chosen to pay with credit or debit card on the Site, then the transaction is processed by www.deliverist.sa as an agent of the shop. Delivery charges are calculated per order and based on the policy of the individual shop. Any delivery charges or any other fees will be displayed clearly in your Order Summary.

Debit / Credit Cards:

Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards.